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A Certified Collision Repair Center

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Collision Restoration
4.9
Based on 348 reviews
Hector Garcia
Hector Garcia
14:33 20 Jun 24
I had the pleasure of working with Collision Restoration Auto Body Shop in Fairfield, New Jersey. After a stressful car crash that left my Tesla Model 3 in need of serious repair, Glen, Nicole, and their incredible team made the entire experience smooth and reassuring.From the moment I walked in, Glen and Nicole greeted me warmly, taking the time to explain every step of the repair process clearly and patiently. Their professionalism and genuine care instantly put me at ease during what could have been a very stressful time.Throughout the repair period, I received regular updates on the progress of my car, which I greatly appreciated. It was clear that the team at Collision Restoration takes pride in their work and values customer satisfaction above all else.When I finally picked up my Tesla Model 3, I was amazed at how pristine it looked—it was like new again! The attention to detail and quality of craftsmanship were truly exceptional.Overall, my experience with Collision Restoration Auto Body Shop was nothing short of excellent. Glen, Nicole, and their dedicated staff turned what could have been a headache into a seamless and comfortable process. If you find yourself in need of auto body repair in Fairfield, look no further—Collision Restoration comes highly recommended!
Barbara Schwartz
Barbara Schwartz
23:29 10 Jun 24
Working with Collision Restoration was truly an exceptional experience. Not only does my Tesla 3 look brand new, but the work was done ahead of schedule. This has not been my experience anywhere else. This is a great place!
Shital Sharma
Shital Sharma
12:55 05 Jun 24
If you’re a Tesla owner (and have NJM as the insurance carrier) stop scrolling for other options. Go to Collision Restoration. Tesla service wait times are ridiculous if you need repairs. I worked with the insurance agent and had to call 8 repair shops (either bc the shop didn’t do Tesla repairs and/or they sounded shaisty) before I found CR on the Tesla chat board. CR understands the intricacies of Tesla vehicles. The repairs are excellent and the customer service is even better. I was told that it would take 8 weeks to receive parts- but it was only 2 weeks. I was informed that it would be an 8 day turn around but they completed it in 3. I was also surprised that my car was detailed with every scratch fixed when I went to pick up my car. They also send texts to let you know how far along the progress of your repair is. All around great experience!
Megan J
Megan J
16:49 04 Jun 24
Very professional autobody shop. I chose them because they were one of the few Volvo certified repair shops around and I wanted to make sure that I got OEM parts. I had very minor damage to a trim piece in my bumper and they were very communicative, helpful, and made the process effortless. They provided the quote quickly and set up the repair right away. They even returned the car cleaner than when I dropped it off. I could not recommend them enough!
Viswa Reddy
Viswa Reddy
04:56 28 May 24
Excellent service; highly recommend.
Brian Borchard
Brian Borchard
15:00 22 May 24
Brought My Tesla To Collision Restoration and I couldn't be HAPPIER!! They are professional, responsive and treated me like a VIP. But the bottom line is quality of the work and you won't find a better repair shop than Collision Restoration.! 10 Stars for Nicole!!
Grace Palacios-Martinez
Grace Palacios-Martinez
12:57 21 May 24
Very professional people. They will still submit the claim on the damage & will order the parts needed but I feel my car will be in good hands.
Efrain Calderon
Efrain Calderon
15:15 09 May 24
I went to Collision Restoration and got a quote from Eric to repair the front bumper of my Tesla Model 3 which was cracked. He helped me though the whole process, ordered parts, and returned my car a day earlier than expected.To top it off, the car was washed - inside and out, and charged up! They took care to use paper mats and steering wheel covers to keep things clean while working on it. They even fixed some curb rash on the wheels and repainted the rims to match - at no cost.I’m beyond happy with the care and basically white glove service offered by a team clearly passionate about their work who don’t miss the details.I hope to never need serious body work, of course - but if I ever need more help, this would be the place, without question.
Mark Serby
Mark Serby
14:45 06 May 24
All I can say is WOW! I wish I could give them 6 stars…if there is such a thing as white glove service in the field of collision repair, look no farther. Eric and Nicole are the consummate professionals! Thank you Collision Restoration for a job well done!
Elizabeth Tang
Elizabeth Tang
22:27 14 Apr 24
This review is long overdue, but I must give credit where credit is due. Eric,  Nicole, John, and the rest of the Collision Restoration team deserve every 5-star review here thanks to quality work and the highest standard of customer service.My Model 3 sustained damage to both driver-side doors when a pickup truck sideswiped me on the highway. The other driver's insurance Liberty Mutual accepted fault but offered a measly $500 worth of repairs at a shop of their choosing and argued that their driver's low-rate policy didn't cover work done at a Tesla-certified shop.Regardless, I called every Tesla-certified shop in a 25-mile radius, but they were all booked 6-8 weeks out. The last shop I called, Collision Restoration, was also booked, but they asked me to bring my car in anyway so they could take a look.Eric assessed the damage and said he could make time for me in 2 weeks. He even ran back to his shop for a solution to rub out the pickup truck's paint transfer, saying, "I don't want you driving around with those streaks until your appointment."When I handed Eric and Nicole Liberty Mutual's $500 estimate, they said they didn't care what insurance estimated, they'd see for themselves what repairs were needed.From then on, Nicole took over the insurance claim, even calling Enterprise on my behalf to schedule picking me up from the body shop. Nicole kept me updated via email and text. I never once had to question what was next. The shop even accommodated a later time for me to pick up my car after work.When I pointed out a slight flaw in the paint job, they immediately acknowledged that a speck of dust must've gotten lodged in the finish They offered a courtesy vehicle while they fixed it, with no fuss or attitude.The final result was perfect. As a bonus, they not only washed and detailed my car but also fixed some odds and ends (polished curb rash, popped out a dent on the wheel well where someone had opened their door into my car) unrelated to the insurance claim. My car looked better than it did the day I drove it off the Tesla lot.All in all, Collision Restoration made the entire insurance and repair process painless. While I hope I won't need their services again, I know I can trust them to take excellent care of my car in the event it needs repair.
Anamatron
Anamatron
14:42 12 Apr 24
John
John
18:18 09 Apr 24
We have owned our Tesla S for almost 3 years. Unfortunately our Tesla has been involved in 2 accidents. Both times we utilized the expertise of Collision Restoration. I just picked up our 2021 Tesla from Collision Restoration. Our car with 38,000 miles, looks and drives like a brand new vehicle. Thank you Eric and John who have guided us thru this experience 2X with the upmost class and professionalism. Your quest for perfection is very appreciated!
Oleksiy Pikhmanets
Oleksiy Pikhmanets
15:42 25 Mar 24
The service was great! I'm very happy with the results. Collision Restoration worked on my Model Y after the accident and did an amazing job!
Ken
Ken
21:51 13 Mar 24
I spoke to John to see if they can replace the suspension on my Tesla model Y. He advised that they are primarily a body shop but referred me to the place next door and even emailed me a quote of what it would cost. He was extremely helpful to me. On the day of my service, he walked me over to the shop next door and introduced me to Ron and made sure they knew who I was and why I was there. I cannot thank John enough for being so helpful and making the whole thing such a pleasant experience! He was very knowledgeable with Teslas and made great recommendations. The world needs more people like John. THANK YOU SO VERY MUCH for such a pleasant experience!
Ahmad Rabah
Ahmad Rabah
12:12 13 Mar 24
When I brought my Tesla Model 3 into this collision restoration shop, I was hopeful for a good repair, but the team did more than just fix my car—they transformed it to be even better than when I first bought it in 2023. The level of service I received was truly unmatched. From the moment I walked in, through every stage of the repair, to the moment I drove my Tesla away, the professionalism, dedication, and passion from every team member were evident.The coordination between the teams, from ordering parts to the meticulous restoration work, was flawless. They not only met their promised timing but also ensured I was kept in the loop with excellent communication throughout the process. The final result? My Tesla looked brand new, inside and out, thanks to their phenomenal work and the detailed cleaning service.This shop's commitment to excellence in customer service, craftsmanship, and timing is rare and commendable. I wholeheartedly recommend them to anyone looking for top-notch collision repair. They’re truly the best in the game, and my complete satisfaction with their work is a testament to their unmatched service and skill.
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Per Volvo North America, Collision Restoration was recognized as Top 10 in the country for customer service
Per Tesla North America, Collision Restoration is recognized as the highest-rated Tesla Repair Center in New Jersey
In June, 2023 Collision Restoration will be onboarding as one of only 30 Aston Martin Approved Collision Centers in the USA
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Our Manufacturer Certifications

At Collision Restoration, we strive to provide our customers with the best possible service. We are constantly training and re-training to keep up with best practices in the auto repair industry. Below are the certifications we’ve acquired, with more coming soon.

We strive to exceed your expectations

Collision Restoration is the #1 auto body repair center in Essex County, NJ. We will work diligently to repair your car following all manufacturer specifications, and leave it feeling like new.

Collision Restoration - Find our Auto Body Shop on carwise.com

Collision Restoration is the #1 auto body repair center in Essex County, NJ. We will work diligently to repair your car following all manufacturer specifications. Please call to schedule your free auto-repair estimate.

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